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Orders or parts of an order may be cancelled by our system for various reasons. Possible reasons include:
If your order is cancelled, you will receive an important notice via e-mail. It will explain the reason for the cancellation. You will not be billed for any cancelled items. Once an order is cancelled, it cannot be reprocessed and must be submitted again on our website. If you are interested in purchasing items similar to those unavailable, you may contact our Client Services Center at 1 800 KEN COLE for recommendations.
Client Requested Cancellations
After you have clicked "Send My Order", you cannot cancel or change your order*. Our system is designed to process and ship orders immediately. Once you receive your order in the mail, simply return any unwanted items by following our Return Instructions.
*Note: You may only cancel your order if you receive an e-mail notifying you that: