Help Desk

Emails about your order

After you place your order, you will receive e-mail updates about your order status. Keep these emails accessible for your records. Below are examples of e-mails you might receive:

  • Order Confirmation. This e-mail confirms that we have received your order. The order number will be included.
  • Shipment Confirmation. This e-mail confirms that some or all of your order has shipped. You may receive multiple Shipment Confirmation e-mails if items are shipped separately. The arrival time of your items depends on the designated shipping method and your shipping location.
  • Important notice about your order. This email offers important information about your order, such as: difficulty in processing your order, inability to ship to the address provided, existence of a duplicate order, and cancellation of order. If you receive one of these emails, please call a Client Services Specialist immediately at 1 800 KEN COLE so the problem can be addressed.