Help Desk

Online Gift Certificates

Online Gift Certificates are redeemable online only at and cannot be used at any physical Kenneth Cole New York Retail or Kenneth Cole New York Company (outlet) stores.

Online Gift Certificates can be ordered in any $5.00 increment, from $50.00-$500.00. They are sent via e-mail to any individual with a valid e-mail address. The Online Gift Certificate contains a purchasing code and PIN number. They are activated for you within 24 hours of receiving the e-mail.

Buying Online Gift Certificates

To make your purchase, simply:

After you purchase an Online Gift Certificate:

  • We'll send the recipient an e-mail with all of the information needed to use the Gift Certificate at
  • A confirmation e-mail will be sent to you.

Redeeming an Online Gift Certificate

Redeeming an Online Gift Certificate is easy. Follow these simple steps:

  • Shop and select items you wish to purchase.
  • When you're ready to checkout, click "Shopping Bag."
  • Proceed through the checkout.
  • Enter your Gift Certificate Code (codes are case sensitive and there are no spaces) and PIN number on the Payment page and click "Apply."
  • If you have more than one Online Gift Certificate, simply enter each code and click "Apply" after each one.
  • When making a purchase online at, you may redeem up to 5 Online Gift Certificates per order.

Rules and Regulations for Online Gift Certificates:

  • You cannot purchase an Online Gift Certificate with another Online Gift Certificate or gift card.
  • Online Gift Certificates are non-transferable, non-refundable and are not redeemable for cash.
  • We cannot replace lost or stolen Online Gift Certificates.
  • If you have any additional questions, please contact our Client Services Center at 1 800 KEN COLE.
  • No sales tax is charged when buying Online Gift Certificates, though items purchased with Online Gift Certificates will be charged applicable sales tax if shipped to the states indicated here.
  • Any item(s) returned that were originally purchased with an Online Gift Certificate will be refunded to the original Online Gift Certificate.