Help Desk

30-Day Return Policy

We want you to be fully satisfied with every item that you purchase from www.kennethcole.com. If you are not satisfied with an item that you have purchased, you may return the item within 30 days of delivery for a full refund of the purchase price, minus the shipping, handling, and other charges.

The item must be returned in good condition, in original boxes (whenever possible), and with all paperwork, tags, parts and accessories to ensure credit.

We encourage you to send your on-line returns directly to our Returns Processing Center, using the address label provided on the front of this packing slip. Please choose a traceable shipping method and retain the information until your credit is processed. Your credit will be processed to the original form of payment.

Our stores accept on-line returns; however, they must be shipped to our Returns Processing Center before they can be credited. Your credit will be processed to the original form of payment within 10-12 business days from the date you return your items in store.

The item(s) must be returned in good condition, in original boxes (whenever possible), and with all paperwork, tags, parts and accessories to ensure credit. Shipping, handling and other charges are not refundable.

Price Adjustments:

We will gladly honor a one-time price adjustment on full-price merchandise within 14 days of the purchase, for items purchased from www.kennethcole.com or through 1 800 KENCOLE. Items not purchased at full price are ineligible for price adjustments.
Kenneth Cole Retail and Outlet stores gladly honor a one-time price adjustment on full-price merchandise within 14 days of the purchase if accompanied by the original receipt. Items not purchased at full price are ineligible for price adjustments.

Final Sale:

We do not accept returns or exchanges on "final sale" merchandise.

Gift Card Policy:

Purchase or use of a Kenneth Cole New York Gift Card constitutes acceptance of the following: card usage only valid at a Kenneth Cole New York Retail or Kenneth Cole Outlet store in the United States, online at kennethcole.com or through 1 800 KEN COLE. Gift Cards cannot be redeemed for cash and no change will be given, except in those states requiring redemption for cash. Lost or stolen cards will not be replaced. Purchases will be deducted from the card until the amount reaches zero. After 24 months of non-use, or longer if otherwise required by law of the state in which the card is purchased, a dormancy fee of $2.00 per month will be deducted. No dormancy fee shall be collected in California or anywhere else prohibited by law. For questions or balance inquiries, please visit the Gift Card balances section at kennethcole.com or call 1 888 386 5262.