30-Day Return Policy

We want you to be fully satisfied with every item that you purchase from www.kennethcole.com. If you are not satisfied with an item that you have purchased, you may return the item within 30 days of delivery for a full refund of the purchase price, minus the shipping, handling, and other charges.

The item must be returned in good condition, in original boxes (whenever possible), and with all paperwork, tags, parts and accessories to ensure credit.

Price Adjustment:

We will gladly honor a one-time price adjustment on full-price merchandise within 14 days of the purchase, for items purchased from www.kennethcole.com or through 1 800 KENCOLE. Items not purchased at full price are ineligible for price adjustments.

We do not accept returns or exchanges on "final sale" merchandise.

Kenneth Cole Retail stores gladly accept returns of unworn, new merchandise, and defective merchandise, purchased in our retail stores for full refund or exchange within 30 days of original purchase with a receipt.

Returns will be processed using the original tender. A check will be sent by mail for any cash refund exceeding $350. With a gift receipt, a store credit will be issued or the item exchanged for the original price paid.

We do not accept returns of "final sale" merchandise.

Kenneth Cole Outlet stores gladly accept returns of unworn, new merchandise, and defective merchandise, purchased in our outlet stores for full refund or exchange within 30 days of original purchase with a receipt.

Returns will be processed using the original tender. A check will be sent by mail for any cash refund exceeding $350. With a gift receipt, a store credit will be issued or the item exchanged for the original price paid.

We do not accept returns of "final sale" merchandise.

Price Adjustment:

Kenneth Cole Retail and Outlet stores gladly honor a one-time price adjustment on full-price merchandise within 14 days of the purchase if accompanied by the original receipt. Items not purchased at full price are ineligible for price adjustments.

Gift Card Policy:

Purchase or use of a Kenneth Cole New York Gift Card constitutes acceptance of the following: card usage only valid at a Kenneth Cole New York Retail or Kenneth Cole Outlet store in the United States, online at kennethcole.com or through 1 800 KEN COLE. Gift Cards cannot be redeemed for cash and no change will be given, except in those states requiring redemption for cash. Lost or stolen cards will not be replaced. Purchases will be deducted from the card until the amount reaches zero. After 24 months of non-use, or longer if otherwise required by law of the state in which the card is purchased, a dormancy fee of $2.00 per month will be deducted. No dormancy fee shall be collected in California or anywhere else prohibited by law. For questions or balance inquiries, please visit the Gift Card balances section at kennethcole.com or call 1 888 386 5262.