Help Desk

Shipping Rules and Restrictions

  • Orders are shipped on business days only. Business days are Monday-Friday, excluding federal holidays within the United States.
  • The shipping cost displayed for an individual item reflects what you can expect to pay if the item ships alone.
  • You will not be billed for items purchased with a credit card until the items have shipped. You may be billed for items purchased with a debit or bank card immediately upon order confirmation. You will be billed for items purchased with a gift card or gift certificate upon order confirmation.
  • Please call a Client Services Specialist at 1 800 KEN COLE if you have any questions.
  • Some shipping restrictions may apply.