Customer Care

Secure Shopping Guarantee

Kenneth Cole Productions, Inc. (“KCP”) uses the industry standard encryption protocol known as Secure Socket Layer (SSL) to help keep order information that you transmit to kennethcole.com secure.

KCP has established a “Secure Shopping Guarantee” for every transaction you make through www.kennethcole.com. If any unauthorized charges were to appear on your credit card as a result of shopping with www.kennethcole.com, you must notify your credit card provider in accordance with its reporting rules and procedures.

Pursuant to our Secure Shopping Guarantee, we will cover the liability arising in connection with unauthorized use of your credit card based on purchases you make through kennethcole.com only if the unauthorized use of your credit card resulted through no fault of your own. If your bank holds you responsible for fraudulent charges arising in connection with unauthorized use of your credit card based on purchases you make through kennethcole.com, we will cover your liability up to $50.00.