On our site: Sign in to your account and follow the tracking link under "Order History." Please note that it may take 1-2 business days for tracking information to appear. 

Through email: Once your order ships, we'll send you an email that contains tracking info and links.

Never miss out on something great. Make sure to get your size in our most-anticipated styles when you pre-order, or be the first to own our favorite shoes of the season.

When you pre-order an item, sit back and relax while our warehouse handles the rest. Once your item arrives with us, we’ll perform our typical quality checks up to Kenneth Cole standards, then ship your item directly to you. Just like a normal order, you’ll get a shipping confirmation email with your tracking number once it does.

Pre-order items will have expected shipping dates, so you have an idea of when to expect your tracking number. Please note that these dates are estimates. If you have any questions at all about your pre-order item or shipping date, give us a call or email for more information.

We securely accept a number of payment methods, for your convenience. For credit & debit cards, we accept American Express, Visa, Mastercard, and Discover.

You can also use PayPal, Afterpay, Amazon Pay or Apple Pay* for quicker, easier, secure checkout. We also accept Kenneth Cole gift cards (of course.)

Due to our processing time, we are unable to cancel or modify an order after it has been submitted.

We take great care in ensuring the safety and privacy of your order information. We guarantee each and every transaction is secure by utilizing SSL, the industry standard for privacy and security certification. Our 128-bit encryption technology provides full security for your information as we process and fulfill your order. Your information is not retained or decrypted at any other point, which creates a very safe shopping experience.

If you’d prefer not to order online or have any problems with our site, please give our customer care team a call at 1-800-KEN-COLE. We’ll be happy to help place your order by phone.

Digital Gift Cards Give them exactly what they want...a gift card! Gift cards are delivered by email to the email address entered during checkout. Our gift cards have no additional processing fees.

You can find size charts, with international conversions, on every product page.

We collect applicable online sales tax in accordance with local regulations.

You’ll see estimated taxes at checkout while you place your order.

We’ll always send you a shipping confirmation email once your item ships, with a tracking number and link included.

(Please note that shipping carriers may take up to 48 hours for their tracking system to reflect a shipped order’s status.)

If any items in your order were damaged upon arrival, we’d like to help – and work to replace your item as soon as possible. Please give us a call or send us an email. Be sure to tell us your order number, and include a photo of the item’s condition in your email.

It’s best for you to contact our customer care team before you try to return the damaged item – we’ll do our best to assist you with the process and get your replacement to you quickly.

We’re happy to hear it! Leave us a product review, let us know on Twitter (@KennethCole), or show us your style on Instagram (@KennethCole / #KennethCole).

Afterpay is a service that allows us to offer our customers the ability to make purchases now and pay for them in four equal installments, made every 2 weeks, without any interest.

Just shop Kennethcole.com and checkout as usual. At checkout, choose Afterpay as your payment method. You will be directed to the Afterpay website to register and provide payment details (Visa or Mastercard). If you’ve used Afterpay before, just log into your Afterpay account. Then complete your order -- it’s that easy!

Please note, all items in your shopping bag must be eligible for Afterpay, and the order value must be between $35 and $1000.

Afterpay is always zero interest. You pay nothing extra when you pay on time, according to your payment schedule.  The only fees are late fees for missed payments.

For more information, visit Afterpay’s FAQ page here. If you have a question about your Afterpay account, please contact the Afterpay toll-free Customer Support line at 855-289-6014 or submit a question here.

Yes, your bag value must be between $35 and $1,000 to use Afterpay with Kenneth Cole. Your first order, however, may have a lower maximum value. You will receive an instant approval decision on your order at checkout. Afterpay and Kenneth Cole are committed to responsible spending and not all orders will be approved.

Afterpay is only offered to our customers who have a US billing address, a US Visa or Mastercard (credit or debit card), and a US mobile phone number. Customers with international billing addresses and/or phone numbers will not be able to set up an account with Afterpay.

Afterpay is not available on purchases of e-Gift cards and may be unavailable on additional products. If your order contains gift cards and other eligible products, you will need to purchase your gift cards separately.

Afterpay sends payment reminders via SMS and email prior to payments becoming due. It is also easy to view your orders and payment schedules on Afterpay.com or in the Afterpay App.

Customers are required to make their first payment at the time of purchase. The remaining three payments are due every 2 weeks in equal installments and will be drawn from your selected payment method. If you would like to make additional unscheduled payments before they are due, you may log in to Afterpay to make your payments early.

You can log in to your Afterpay account anytime to view your payment schedule or make a payment before the next due date.

You can make payments anytime before your due date. If you’d like to make payments before your scheduled pay dates, you can do so through your Afterpay account. Just select the installment you’d like to pay early and hit ‘Pay Now.’

If you do not make a payment when due or funds are unavailable, you will be charged a $8 late payment fee after 10 days. Late fees will never exceed 25% of the total order. For more information, visit the Afterpay Payment Purchase Agreement here.

To request an adjusted payment schedule, contact Afterpay’s Customer Service team and the team will review your account to determine eligibility.  Not all requests can be accommodated.

Phone Number:  855-289-6014

Standard hours: Monday through Saturday 5am to 5pm PST

Afterpay orders are delivered within our standard shipping time frames like any other order from Kenneth Cole.

Afterpay returns follow our standard return process. Please note, refunds for Afterpay will first be refunded from KENNETHCOLE.com to Afterpay, and then to you. We cannot provide an exchange or cash refund. Have more questions about Afterpay returns? Go to help.afterpay.com.

Once Afterpay has approved an order, additional items cannot be added. Kenneth Cole is able to issue partial refunds through Afterpay if items are not in stock or cannot be fulfilled for any reason

We offer worldwide shipping to over 60 countries. Your shipping cost varies based on your delivery location.

If you plan to ship within the continental US, Alaska, Hawaii, or Puerto Rico, find your shipping method and cost/delivery estimates here.

For other locations, please reference our international shipping terms and details here.

Remember, shipments outside of the U.S. may be subject to import duties and taxes, which are the responsibility of the recipient. Since duties and taxes vary by country and by what was ordered, we are not able to supply an estimated cost. Please contact your customs office for more information. Should you refuse your shipment, any costs associated with the return of the package, in addition to shipping fees, will be deducted from your refund. 

International customers may return merchandise by any traceable method at their own expense. We recommend using UPS who will provide a tracking number to ensure your package does not get lost. Packages must be returned prepaid. We do not accept COD. Please use the following mailing address:

Nogin c/o Kenneth Cole

2250 Roswell Dr

Pittsburgh, PA 15205

We’re pleased to offer 2-day shipping and overnight shipping for domestic locations within the continental US, along with our standard shipping options. See here for costs and delivery estimates.

If your item is eligible for a return, just head to our Returns Portal to get started.

International customers may return merchandise by any traceable method at their own expense. We recommend using UPS who will provide a tracking number to ensure your package does not get lost. Packages must be returned prepaid. We do not accept COD. Please use the following mailing address:

Nogin c/o Kenneth Cole

2250 Roswell Dr

Pittsburgh, PA 15205

If you prefer an exchange, please follow the return instructions above and order your replacement items online. We are not able to place exchange orders at this time. Or you can call us at 1-800-KEN-COLE for assistance placing a new order.

We stand behind our products and will gladly assist you in looking for the best solution for your kennethcole.com purchase.
Please get in touch with us by phone or email and we’ll help find a solution. Please have your order number and the style number of your item on hand.

For over 30 years, we’ve sought to Look Good, For Good. You can find more information on our initiatives and commitment to social impact and corporate responsibility here.

We’re always looking for good company and talented people. You can find more information on internships, retail openings, and positions with our corporate offices at our Careers page.

If you’re interested in partnering with us or want to learn more about grant opportunities with The Kenneth Cole Foundation, please reach out to donations@kennethcole.com with details.