SHIPPING AND RETURNS

COVID-19 UPDATE AS OF 7/1

We are continuing to ship orders at this time. Due to increased volume and the ongoing impact of COVID-19, we are experiencing some processing delays. Delivery times for your order may be longer than usual. We appreciate your patience during this time.

Have questions about the status of a pending order? You can check order status here or contact us:

1-800-KEN-COLE (1-800-536-2653)  |   clientservices@kennethcole.com

WEAR all in this together. Learn more about our ongoing COVID-19 response.

Shipping and Returns

Shipping/Handling Methods and Costs

Different shipping methods  are available depending on the items purchased and the location to which the items will be delivered.

Shipping/handling costs are based on the products in your cart,  shipping method chosen, and the value of the order. 

The costs below are a guide for an average order.  Total costs are automatically computed at checkout. 

Free shipping applies to standard ground shipping & handling in the 48 contiguous United States.  Free Shipping with a total pre-tax, pre-shipping, post discount merchandise purchase of $100. 

If you choose to upgrade your shipping for faster delivery, your order must be received and clear credit authorization by 2 p.m. ET or it will not be processed until the following business day.

Shipping Method Shipping/Handling Charge Estimated Delivery
Standard Ground $11.95 4-7 Business Days
2 Day $24.95 2-3 Business Days
Overnight $34.95 1-2 Business Days
 

Orders may be delayed for up to 48 hours because we reserve the right to verify billing and/or shipping information. Shipping rates are subject to change.

You will not be billed for items purchased until the items have shipped. Orders are shipped only on business day. Business days are Monday through Friday, excluding federal holidays.

Some shipping restrictions may apply.

PO & APO/FPO Boxes

We do not ship to PO Boxes and APO/FPO addresses. 

Fragrance

Fragrance can only be shipped within the 48 contiguous United States.

Only ground shipping is available.  If you have a fragrance item as part of your order, the entire cart is only eligible for ground shipping. 

 

30-Day Return Policy

We will gladly accept returns of new and unworn merchandise within 30 days of the delivery date, accompanied with the original receipt. All products should be in pristine condition with products tags attached and in the original packaging, whenever possible.

Returns page. Returns without a Return Authorization (RA) number will not be accepted. We do not provide shipping labels for international orders due to customs regulations.

We reserve the right to refuse returns that are not in pristine condition or those returned after 30 days.

Shipping and processing costs will be deducted from the total of the refunded amount.

Price Adjustments

We will gladly honor a one-time price adjustment on full-price merchandise within 10 days of the purchase, for items purchased from KennethCole.com or through 1-800-KEN-COLE (1-800-536-2653). Items not purchased at full price are ineligible for price adjustments.

 

Final Sale

We do not accept returns or exchanges on "final sale" merchandise.

Damaged Items

If you receive an item that was damaged upon arrival, please immediately call client services at 1-800-KEN-COLE (1-800-536-2653) or email clientservices@kennethcole.com with a clear photo of the damage and your order number. We encourage you to contact client service prior to returning the damaged item so that we can assist with the return process and work to get you a replacement item.

We are happy to assist you in any way we can to ensure your satisfaction.

Credit

A refund for your returned items will be credited to the card that was used to make the purchase. The credit to your account is predicated by your banking institution. Please allow 1-2 billing cycles from the date of return for your account to be credited.

Gift Card Policy

Purchase or use of a Kenneth Cole New York Gift Card constitutes acceptance of the following: card usage only valid at a Kenneth Cole New York Retail or Kenneth Cole Outlet store in the United States, online at KennethCole.com or through 1-800-KEN-COLE (1-800-536-2653). Gift Cards cannot be redeemed for cash and no change will be given, except in those states requiring redemption for cash. Lost or stolen cards will not be replaced. Purchases will be deducted from the card until the amount reaches zero. After 24 months of non-use, or longer if otherwise required by law of the state in which the card is purchased, a dormancy fee of $2.00 per month will be deducted. No dormancy fee shall be collected in California or anywhere else prohibited by law. For questions or balance inquiries, please visit the Gift Card balances section at KennethCole.com or call 1-800-KEN-COLE (1-800-536-2653)

Canada

Kenneth Cole is an approved CREDITS participant with the Canada Border Services Agency (CBSA). By ordering goods from Kenneth Cole, I hereby authorize Landmark Trade Services., an approved customs broker in CREDITS, to act as my agent, and to transact business with the CBSA to obtain release of my merchandise, account for duties and taxes, return merchandise to Kenneth Cole, and electronically submit refund claims on my behalf. Under the CREDITS program, I understand that the CBSA will send any refund of duties and taxes that were paid on the returned merchandise to the customs broker, and that I will obtain the refund directly from Kenneth Cole. Further, I also authorize Landmark Trade Services., to forward any refund issued by the CBSA in my name, so that Kenneth Cole can be reimbursed.