Have questions about the status of a pending order? You can check order status here or contact us:
1-800-KEN-COLE (1-800-536-2653) | firstname.lastname@example.org
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We will gladly accept returns of new and unworn merchandise within 30 days of the delivery date, accompanied with the original receipt. All products should be in pristine condition with products tags attached and in the original packaging, whenever possible.
Returns page. Returns without a Return Authorization (RA) number will not be accepted. We do not provide shipping labels for international orders due to customs regulations.
We reserve the right to refuse returns that are not in pristine condition or those returned after 30 days.
Shipping and processing costs will be deducted from the total of the refunded amount.
We will gladly honor a one-time price adjustment on full-price merchandise within 10 days of the purchase, for items purchased from KennethCole.com or through 1-800-KEN-COLE (1-800-536-2653). Items not purchased at full price are ineligible for price adjustments.
We do not accept returns or exchanges on "final sale" merchandise.
If you receive an item that was damaged upon arrival, please immediately call client services at 1-800-KEN-COLE (1-800-536-2653) or email email@example.com with a clear photo of the damage and your order number. We encourage you to contact client service prior to returning the damaged item so that we can assist with the return process and work to get you a replacement item.
We are happy to assist you in any way we can to ensure your satisfaction.
A refund for your returned items will be credited to the card that was used to make the purchase. The credit to your account is predicated by your banking institution. Please allow 1-2 billing cycles from the date of return for your account to be credited.
Purchase or use of a Kenneth Cole New York Gift Card constitutes acceptance of the following: card usage only valid at a Kenneth Cole New York Retail or Kenneth Cole Outlet store in the United States, online at KennethCole.com or through 1-800-KEN-COLE (1-800-536-2653). Gift Cards cannot be redeemed for cash and no change will be given, except in those states requiring redemption for cash. Lost or stolen cards will not be replaced. Purchases will be deducted from the card until the amount reaches zero. After 24 months of non-use, or longer if otherwise required by law of the state in which the card is purchased, a dormancy fee of $2.00 per month will be deducted. No dormancy fee shall be collected in California or anywhere else prohibited by law. For questions or balance inquiries, please visit the Gift Card balances section at KennethCole.com or call 1-800-KEN-COLE (1-800-536-2653)
Kenneth Cole is an approved CREDITS participant with the Canada Border Services Agency (CBSA). By ordering goods from Kenneth Cole, I hereby authorize Landmark Trade Services., an approved customs broker in CREDITS, to act as my agent, and to transact business with the CBSA to obtain release of my merchandise, account for duties and taxes, return merchandise to Kenneth Cole, and electronically submit refund claims on my behalf. Under the CREDITS program, I understand that the CBSA will send any refund of duties and taxes that were paid on the returned merchandise to the customs broker, and that I will obtain the refund directly from Kenneth Cole. Further, I also authorize Landmark Trade Services., to forward any refund issued by the CBSA in my name, so that Kenneth Cole can be reimbursed.